HomeownerInstaller

GLOWLI Market

Terms of Service

Last updated 23 September 2026

These terms apply when you use this site to request an outdoor lighting consultation. The most important thing to understand is the first section. The second most important is the arbitration agreement near the end, which affects how disputes get resolved.

1. We Are Not the Installer

GLOWLI Market is a matching and booking service. We introduce you to an independent outdoor lighting contractor who covers your area and we book the consultation for you. That contractor is a separate business, working under their own name, with their own licence and insurance.

Any contract for design or installation work is between you and that contractor — not with us. We do not perform installation work, supervise it, inspect it, price it, or warrant it. We are not a party to your agreement with them and we do not hold your money.

2. Accepting These Terms

By using this site or submitting a consultation request you agree to these terms and to our Privacy Policy and Marketing & Contact Policy, which are part of them. If you do not agree, do not use the site.

3. Changes to These Terms

We may update these terms. If we do, we will change the date at the top of this page, and for a material change we will give notice on the site before it takes effect. Continuing to use the site after that means you accept the change. A change does not apply retroactively to a dispute that already exists.

4. Who May Use the Site

You must be at least 18 and able to enter a binding contract. You must be the owner of the property, or otherwise entitled to arrange work on it. The service is offered in the United States only, in the areas we cover.

5. What Our Service Costs You

Nothing. There is no fee to homeowners for being matched, and no obligation to proceed after the consultation. We are paid by the contractor, and only when work they win actually closes. That is how we make money, and you should know it when you read anything on this site.

6. Your Responsibilities

7. Being Contacted

When you submit a form, you consent to be contacted about your request by call, text and email — including by automated dialing system or prerecorded voice — and calls may be recorded. Consent is not a condition of purchase, and you can revoke it at any time by any reasonable means. The full detail is in our Marketing & Contact Policy.

8. The Installer You Are Matched With

We check that every installer we list is licensed and insured where their state requires it, and we remove installers who do not meet our standards. That is vetting, not a guarantee. Installers set their own prices and quote independently of each other and of us. We do not control their work, their pricing, their timing or their conduct.

Please raise problems with the contractor first. We want to hear about them too, at hello@glowli-selected.com — what you tell us affects whether they stay in the network — but we are not able to resolve a dispute over work we were not party to.

9. Availability

We may change, suspend or discontinue any part of the site at any time. We do not promise the site will be available without interruption or error. We also cannot promise a match, or any particular number of quotes: if no vetted installer covers your area, we will tell you rather than pass your details to someone unsuitable.

10. Content on This Site

The text, photography, guides and design on this site belong to us or our licensors and are protected by copyright and trademark law. You may use them to plan your own project. You may not republish, resell, scrape or use them to build a competing service.

Anything you send us — project notes, feedback, suggestions — you grant us a non-exclusive, royalty-free licence to use for running and improving the service. Do not send us anything you consider confidential.

11. Disclaimers

The site and the matching service are provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, to the fullest extent the law allows.

We do not warrant the price, timing, quality, workmanship or outcome of any work you go on to commission. Quotes, availability, timeframes and any figures on this site are indicative and are not an offer. Some states do not allow certain disclaimers, so parts of this section may not apply to you.

12. Indemnity

You agree to indemnify and hold harmless GLOWLI Market and its officers, employees and agents from any claim, loss or expense (including reasonable legal fees) arising out of your misuse of the site, your breach of these terms, information you submitted that was not yours to submit, or any dispute between you and an installer.

13. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or property damage, arising from your use of the site or the matching service — even if we were told such damages were possible.

Our total liability for any claim arising out of these terms or the service is limited to [liability cap — confirm with counsel]. Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

14. Termination

We may decline to match you, close your request, or stop providing the service to you at any time, particularly where these terms have been breached. You can ask us to close your request and delete your details at any time — see Privacy Policy.

15. Dispute Resolution and Arbitration

Please read this section carefully. It affects how disputes between you and us are resolved, and it limits your ability to bring a claim in court or as part of a class action. It does not apply to any dispute between you and an installer.

Talk to us first. Before starting formal proceedings, email hello@glowli-selected.com describing the problem and what you want. Most things are resolved this way, and we ask for 30 days to try.

Arbitration. If that does not resolve it, you and we agree that any dispute arising out of these terms or the service will be resolved by binding individual arbitration administered by [arbitration provider — e.g. AAA or JAMS] under its consumer rules, in [venue — typically the consumer's county], rather than in court. Either of us may still bring an individual claim in small-claims court.

No class actions. Claims may be brought only in your individual capacity, and not as a plaintiff or class member in any class, collective or representative proceeding.

You can opt out. You may reject this arbitration agreement by emailing hello@glowli-selected.com with your name and the words "arbitration opt-out" within [opt-out window — commonly 30 days] of first using the service. Opting out affects nothing else in these terms.

16. Notice for California Users

Under California Civil Code section 1789.3, California users are entitled to this notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

17. Governing Law

These terms are governed by the laws of [governing state], without regard to its conflict-of-laws rules. Where a claim is not subject to arbitration, it will be brought in the courts of [venue], and we both consent to that jurisdiction.

18. General

19. Contact

GLOWLI Market, operated by [registered entity name]. We are an online matching service with no premises open to the public — hello@glowli-selected.com.